Shipping Policy

Shipping Policy

VectorMax Track Pads ships heavy-duty polyurethane track pads for construction equipment. Please review the shipping information below before placing an order.

Shipping area

  • Customers in the contiguous United States can place orders directly through our website.
  • Shipping can generally be arranged worldwide, including Alaska, Hawaii, Puerto Rico, U.S. territories, Honduras, and other countries or regions, subject to prior confirmation.
  • Customers outside the contiguous United States must contact us before placing an order so we can confirm shipping feasibility, freight cost, estimated transit time, customs or import requirements, and payment arrangements.
  • Please do not place an order for delivery outside the contiguous United States until you have received our shipping confirmation.

Order processing time

  • Orders are normally processed within 24 hours after the order is placed.
  • If additional order verification, address confirmation, or freight confirmation is needed, processing may take longer.

Estimated transit time

  • Estimated shipping time is usually 35-45 days.
  • Transit times are estimates and may be affected by port schedules, customs, freight capacity, weather, remote delivery areas, or carrier delays.

Shipping cost

  • Shipping cost is calculated based on product weight, delivery area, and shipping method.
  • Final shipping charges are shown at checkout when available.
  • Some remote or special delivery addresses may require additional shipping charges. If this applies, we will contact you before fulfillment.

Heavy item and freight notice

  • Track pads are heavy industrial parts and may ship in multiple boxes, on pallets, or by LTL freight.
  • Freight shipments may require a valid business or deliverable street address and may require unloading arrangements.
  • Additional fees may apply for limited-access locations, remote areas, address corrections, re-delivery, liftgate service, or special delivery requirements.

Addresses we cannot ship to

  • We do not ship to PO Boxes.
  • We do not ship to military addresses.
  • Some remote or hard-to-service locations may not be deliverable. If your address is affected, we will contact you.

Order tracking

  • Tracking information will be provided after the order ships.
  • After shipment, customers can view order tracking from the account login page on our website when tracking is available.

Shipping damage

  • If your shipment arrives damaged, contact us within 2 days of delivery.
  • Please keep all packaging and send photos of the packaging, product, shipping label, and damaged area.
  • Packaging damage alone is not eligible for return if the product is not affected and can be used normally.

Shipping questions

For shipping questions or special delivery requests, contact us at robin.vectormax@outlook.com or WhatsApp +86 177 3221 3714.