Terms of Service

Welcome to VectorMax Track Pads. By visiting our website or placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing.

Products and fitment

Our products are polyurethane track pads and related construction equipment parts.
Customers are responsible for checking product size, track width, mounting type, machine compatibility, and application before ordering.
Product photos, descriptions, measurements, prices, and inventory may be updated from time to time. We try to keep information accurate, but minor differences may occur.

Orders

We may contact you to verify order information, address details, shipping requirements, or product fitment before fulfillment.
We reserve the right to refuse, cancel, or hold orders that appear incomplete, high-risk, fraudulent, incorrectly priced, unavailable, or undeliverable.
Prices are listed in USD unless otherwise shown.

Shipping

Shipping is subject to our Shipping Policy.
Heavy products may require freight shipment, pallets, multiple boxes, or special delivery handling.
Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Returns and refunds

Returns and refunds are subject to our Refund and Return Policy.
Customer-responsibility returns may require the customer to pay return shipping and may be subject to a restocking fee.

Installation and use

Customers are responsible for proper installation, safe operation, correct machine fitment, and appropriate use of the product.
Issues caused by improper use, incorrect installation, wrong product selection, incorrect machine fitment, misuse, abuse, or unsuitable operating conditions are the customer's responsibility.
If the customer purchased the correct product and an installation problem is caused by our product issue, we will review and take responsibility when confirmed.

Limitation of responsibility

To the fullest extent permitted by law, VectorMax Track Pads is not responsible for indirect, incidental, special, or consequential damages, including downtime, labor costs, lost profits, project delays, machine damage caused by improper installation or use, or other losses not directly caused by our confirmed product issue.

Website use

You may not use our website for unlawful, fraudulent, abusive, or harmful purposes.
All website content, including product photos, text, branding, and design, belongs to VectorMax Track Pads or its licensors and may not be copied or used without permission.

Contact

If you have questions about these terms, contact us at robin.vectormax@outlook.com or WhatsApp +86 177 3221 3714.