Refund Policy

Refund and Return Policy

Thank you for shopping with VectorMax Track Pads. Please review this policy carefully before placing an order. Our products are heavy-duty construction equipment parts, so return eligibility depends on product condition, packaging, installation status, and the reason for the return.

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return. A restocking fee may apply.

To be eligible for a return, the product must be in the same condition in which it was received: unused, uninstalled, undamaged, with all tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

To request a return, contact us at robin.vectormax@outlook.com. The return address will be provided after your request has been reviewed and approved. If your return is approved, we will send return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

For any return-related questions, contact us at robin.vectormax@outlook.com.

Damages and Issues

Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, contact us within 2 days of delivery so that we can evaluate the issue and provide an appropriate resolution. Please include your order number and clear photos of the packaging, product, shipping label, and affected area.

Packaging damage alone does not qualify for a return if the product itself is undamaged and can be used normally.

Exceptions and Non-Returnable Items

Custom products, special orders, and personalized items cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about whether a specific item is eligible for return.

Sale items and gift cards are not eligible for return.

Products that have been installed, used, worn, modified, damaged by improper handling, or damaged by incorrect installation are not eligible for return unless the issue was caused by VectorMax Track Pads.

Fitment and Installation Responsibility

Customers are responsible for confirming the correct track pad size, machine compatibility, mounting style, and required quantity before ordering. Returns caused by incorrect measurements, model selection, mounting type, machine compatibility, improper use, or incorrect installation are the customer's responsibility.

If the correct product cannot be installed because of a confirmed VectorMax product issue, we will evaluate the case and provide an appropriate resolution.

Return Shipping and Restocking Fees

For returns caused by the customer, including ordering the wrong size, model, mounting type, or changing their mind, the customer is responsible for return shipping costs. A restocking fee may apply and will be confirmed when the return is approved.

If VectorMax shipped the wrong item or confirms a product quality issue, VectorMax will be responsible for return shipping or will provide another appropriate resolution.

Exchanges

The fastest way to receive the item you want is to return the item you already have. Once the return has been accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund. Original shipping charges and applicable restocking fees may be deducted unless the return resulted from our error or a confirmed product quality issue.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at robin.vectormax@outlook.com.