Privacy Policy

VectorMax Track Pads respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, create an account, or place an order.

Information we collect

Contact information, such as name, email address, phone number, billing address, and shipping address.
Order information, such as products purchased, order history, payment status, shipping details, and tracking information.
Payment information processed through our payment providers. We do not store full credit card numbers on our own systems.
Customer service information, including messages sent by email, WhatsApp, phone, contact forms, or other communication channels.
Device and usage information, such as IP address, browser type, pages viewed, referral source, cookies, and website activity.

How we use information

To process orders, payments, shipping, returns, refunds, and customer support requests.
To verify order details, prevent fraud, and protect our website and customers.
To improve our products, website, customer experience, and marketing.
To send order updates, tracking information, service messages, and customer support replies.
To send marketing communications when permitted by law or when you choose to receive them.

Advertising and analytics

We may use advertising and analytics tools, including Facebook/Meta advertising and Google advertising or analytics services. These tools may use cookies, pixels, tags, or similar technologies to help us measure website performance, understand customer behavior, show relevant ads, and improve marketing. You can control cookies through your browser settings and through any consent tools available on our website.

How information is shared

With Shopify, which powers our online store.
With payment processors, shipping carriers, freight providers, fulfillment partners, customer support tools, analytics providers, and advertising partners when needed to operate our store.
When required by law, legal process, fraud prevention, security, or to protect our rights and customers.

International data transfers

Because we sell online and use service providers such as Shopify, payment providers, advertising platforms, and shipping partners, your information may be processed in countries or regions outside your location.

Data retention

We keep personal information only as long as reasonably necessary for business, order fulfillment, tax, accounting, legal, fraud prevention, and customer support purposes.

Your choices

You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and order record requirements.
You may unsubscribe from promotional emails using the unsubscribe link in the email when available.
You may disable cookies in your browser settings, though some website functions may not work properly.

Contact us

For privacy questions, contact us at robin.vectormax@outlook.com or WhatsApp +86 177 3221 3714.